bolder.fit (“we,” “us,” or “our”) aims to provide a platform that connects coaches and clients through fitness training programs and services. This policy outlines our approach to refunds, including coach subscriptions, coach training programs, and situations where coaches become inactive or delete their accounts.
Coach Subscriptions (Refundable Within 3 Days)
Coach Subscriptions
Subscriptions that coaches purchase to offer their services on bolder.fit are refundable only if a refund request is made within 3 days of the initial subscription purchase. After the 3-day window, subscriptions become non-refundable.
Requesting a Refund
Coaches seeking a refund within the first 3 days must contact bolder.fit’s Customer Support with their subscription details.
Processing Time
Refunds will be reviewed and processed within 7-10 business days and will be issued via the original payment method.
Coach Training Programs (Refunds & Disputes)
Refunds in Case of Disputes
If a client believes that the coach has failed to deliver a promised service or feature within the first 3 days of the training program, the client may file a dispute through bolder.fit’s customer support channels. In the event that bolder.fit determines the coach did not offer or deliver what was promised, bolder.fit will require the coach to reimburse the client. The exact refund amount will depend on the specifics of the dispute, and bolder.fit reserves the right to make a final binding decision on the matter. Refunds issued in these dispute cases will be processed via the original payment method, unless otherwise agreed upon by the client and bolder.fit.
Refund Eligibility Window
• Time Frame: Disputes must be initiated within 3 days of the program start date to be eligible for a refund review. • Evidence: Clients may be asked to provide proof (e.g., screenshots, program outlines) to support the claim that the coach failed to deliver agreed-upon services.
Coach Inactivity or Account Deletion
Impact on Clients
If a coach becomes inactive (ceases to provide services, fails to respond, or otherwise is not fulfilling their obligations) or deletes their account, any clients who have purchased programs or plans from that coach and have not received the promised services will be eligible for a refund.
Verification Process
bolder.fit will verify the extent of services rendered before issuing any refund.
Coach Accountability
If the coach is found at fault for failing to deliver promised services, bolder.fit may charge or withhold funds from the coach to cover the client’s refund.
Additional Refund & Cancellation Terms
Digital or Downloadable Products
If the platform offers stand-alone digital products (e.g., eBooks, meal plans) directly from bolder.fit, these sales are typically non-refundable once downloaded, unless required by law or stated otherwise in the product’s listing.
Promotional or Discounted Offers
Products or programs purchased at a promotional or discounted rate may be subject to additional terms that could affect their refund eligibility. Check the specific terms of the promotion for details.
Cancellation Timing
Clients must request cancellations or refunds within the specified time frames. Requests made outside of these windows may not be eligible for refunds.
Refund Request Process
Requesting a Refund
To request a refund or dispute a coach’s services, clients should contact bolder.fit Customer Support at: Phone number: +201554005515 Email: hello@bolder.fit Address: 30 N Gould St Ste N, Sheridan, Wyoming, US
Review & Decision
bolder.fit will review each request and any supporting evidence provided. You will receive a response within 7–10 business days regarding the status of your refund or dispute.
Refund Method
Approved refunds will typically be issued to the original payment method used. Please note that your bank or card issuer may take additional time to process and reflect the refund.
Changes to this Policy
bolder.fit may update or modify this Refund & Dispute Resolution Policy at any time. Material changes will be communicated by posting a revised policy with an updated “Effective Date” on our website. Continued use of the bolder.fit platform after any changes indicates acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this policy, please reach out to us: Phone number: +201554005515 Email: hello@bolder.fit Address: 30 N Gould St Ste N, Sheridan, Wyoming, US
We value your feedback and look forward to resolving any issues quickly and fairly.